Refund policy

We want you to absolutely love your order! If you’re ever unsure about colour matching or whether a yarn will be the right one for you, we’re always here to help. We’re more than happy to send real‑life photos of yarns side‑by‑side to make sure you find the perfect colours/yarns for your project.

If something’s not quite right with your order, here’s how we can help:

💡 Faulty or Incorrect Items

If your order arrives with a hiccup — if we have picked the wrong colour or there is a quality issue — please get in touch within 14 days of delivery. We’ll sort it out quickly with a replacement, refund, or store credit.

 

🗓️ Change‑of‑Mind Returns for Yarn

From 1 January 2026, Magnolia Yarns will no longer accept change‑of‑mind returns on any yarn.

This change helps us protect our makers by ensuring every ball and skein we send is brand new, untouched, and stored in perfect condition. Yarn is a tactile, scent‑sensitive product, and even brief handling can affect its quality. By not accepting change‑of‑mind returns, we’re able to maintain the highest standards for everyone who shops with us.

🗓️ Change‑of‑Mind Returns for Other Products

Non‑yarn items continue to have a 14‑day change‑of‑mind return window. If you decide not to keep your item and it’s still in its original condition and unopened packaging, you’re welcome to contact us to arrange a return.

Customers are responsible for return postage and sending the item/s to:

PO Box 348 Narellan NSW 2567

Once your item/s arrive and are checked, we’ll issue either a store credit or a refund.

 

📦 Refunds

We’ll process any refunds to the original payment method. You’ll receive a confirmation email once it’s on its way.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we’ve approved your refund, please contact us at magnoliayarns@gmail.com.